Shipping policy

This Shipping Policy outlines how orders placed on Pomace are processed and delivered.

Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.

• Orders are not processed or shipped on Sundays or public holidays.

Shipping Timelines

Estimated delivery timelines after dispatch:

• Metro cities: 3–5 business days

• Non-metro & remote locations: 5–8 business days

Delivery times may vary due to courier partner operations, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout.

• Pomace may offer free shipping during promotional campaigns or special offers.

Order Tracking

• Once your order is shipped, tracking details will be shared via email and/or SMS.

• Customers are advised to track their orders regularly using the provided link.

Delivery Responsibility

• Pomace is not responsible for delays caused by incorrect address details provided by the customer.

• In case of failed delivery attempts, re-shipping charges may apply.

Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery with supporting images or details for assistance.