Refund policy

At Pomace, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Products can be returned within 7 days of delivery.

• Items must be unused, unwashed, and in original condition with all tags intact.

• Returns will not be accepted for products showing signs of wear, damage, or alteration.

Non-Returnable Items

• Items bought during sale/discounts

• Innerwear, accessories, or customised products (if applicable)

Refunds

• Once we receive and inspect the returned product, we will notify you about the status of your refund.

• Approved refunds will be processed to the original mode of payment within 7–10 business days.

• Shipping charges (if any) are non-refundable.

Exchanges

• Exchanges are allowed only for size issues, subject to stock availability.

• Customers must initiate an exchange request within 7 days of delivery.

To initiate a return or exchange, contact us at pomace.couture@gmail.com.